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The original item was published from 11/21/2019 1:58:00 PM to 11/21/2019 2:23:33 PM.

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Posted on: November 20, 2019

[ARCHIVED] Computer Systems Down at City Facilities, Essential Services Unaffected

November 21, 1:30 p.m. Update:
City Hall continues to be open for business as IT professionals work through computer system issues. All City telephones are able to make and receive calls, but voicemail is not functioning.

To better serve you, City departments have set-up temporary emails accounts. Regular City email is still not available.
Administrative Services/Utility Billing — ascityofbrea@gmail.com
Brea Police Department — breapolicedept@gmail.com
City Clerk’s Office — cccityofbrea@gmail.com
City Manager’s Office — cmcityofbrea@gmail.com
Community Development — cdcityofbrea@gmail.com
Community Services — cscityofbrea@gmail.com
Public Information Office — piocityofbrea@gmail.com
Public Works — pwcityofbrea@gmail.com

November 20, 3:30 p.m. Update:
Phones at City facilities are functioning on a limited basis. Telephones are able to make and receive calls. Voicemail is not working.

As of Tuesday night, computer systems are down at all City facilities due to a virus. All essential City services, such as Police, Fire and Public Works, are functioning as normal. A data recovery plan is in place and experts are working on assessing the situation. We will update information as it becomes available.

If you need to contact the City, telephone systems are functioning, email is not.

  • For general inquiries, call 714-990-7600.
  • Public Works service requests can be made by calling 714-990-7691 or by using their temporary email address, pwcityofbrea@gmail.com.
  • To schedule a construction inspection, call 714-671-4406 or visit the Community Development front counter on the third floor of the Brea Civic & Cultural Center.
  • Utilities payments can be made in person or online.
  • The Brea Community Center, Brea Senior Center, Curtis Theatre and Art Gallery are open per their usual schedules.
  • For the Fire and Police Departments, 911 continues to be available for emergencies.

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